THESIS

Pengaruh Kompetensi Dan Integritas Perawat Terhadap Niat Merekomendasikan Pelayanan : Pengalaman Pasien Sebagai Variabel Pemediasi Studi Pada Rumah Sakit Budi Agung Juwana Pati

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This study aims to analyse the effect of nurse competence and integrity on
intention to recommend health services, with patient experience as a
mediating variable at Budi Agung Hospital. The study population was patients
or families of inpatients who had been in the hospital for at least 1 day. This
study used a quantitative approach, by taking 250 samples using purposive
sampling technique. Data were collected and analysed using PLS-SEM with
SmartPLS. Nurses' competence and integrity positively and significantly
influence patient experience and intention to recommend services. Patient or
family experience mediates this relationship, improving nurse competence
and integrity will result in better experience and higher recommendation
rates. Continuous training, ethical work culture, effective patient feedback
system, and supportive policies are recommended to improve service quality
and patient satisfaction.
Keywords: Competence, Integrity, Intention to Recommend, Patient
Experience, Patient Satisfaction

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Ketersediaan

THS24074

MM24 HAR p

Tersedia

Informasi Detail

Judul Seri

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No. Panggil

MM24 HAR p

Penerbit

SEMARANG : STIE BANK BPD JATENG., 2024

Deskripsi Fisik

vi + 27 Halaman

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

NONE

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

-

Subjek

Manajemen Sdm, Rumah Sakit, Kompetensi & Integrita

Info Detail Spesifik

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Pernyataan Tanggungjawab

Dr. Dwi Suryanto Hidayat,SE, MM

Versi lain/terkait

Lampiran Berkas

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